03303 412131
FREQUENTLY ASKED
QUESTIONS
Do you have a question on South Korea? Or perhaps a questions about Koreana Travel and what we do?
Hopefully we can answer some of them for you here. If not, please feel free to send us a message.
1
Is Koreana Travel Ltd a member of ATOL or ABTA?
2
How do I contact you?
3
How do I make a booking?
4
What age is a child classified as an adult for your holidays to South Korea and Asia?
5
How much deposit do I have to pay?
6
When is my final balance due?
7
Is there a charge to pay using my credit card?
8
How can I pay??
9
If I am unable to travel, can I change the name on the flight?
10
What is your refund/cancellation policy?
11
I wish to travel on a different date. Can I do this and how much will I have to pay?
12
What is included in my holiday?
13
What is not included in my holiday?
14
How and when will I receive my travel documents?
15
What passport requirements do I need to be aware of?
16
Will I need a visa for my holiday?
17
Will I need to take any health precautions before I travel?
18
When do I have to get to the airport before my flight?
19
How long before my flight can I check in?
20
What is my baggage allowance?
21
Can I pre-book my seats for my flight?
22
Can I request a meal for my flight?
23
Will there be any restrictions on my baggage?
24
How do I contact Koreana Travel Ltd. if I have an emergency when I am on my holiday?
25
Who should I contact if I wish to make a complaint?
